Customer Case Study: Paul & Caz’s Move to Cornwall

Customer Case Study: Paul & Caz’s Move to Cornwall

Looking to move to Cornwall from Stourbridge, Paul and Caz first contacted us in the summer of 2021 for a removal quote. However, due to numerous delays, issues and problems, the couple didn’t actually move until June 2022! To find out more about their move to Cornwall then read on!

Delays to the purchase of the new property

The purchase of the property Paul and Caz were first moving to fell through due to an issue with historic mines in the local area. If you have ever lived in or moved to Cornwall, then you will know that the area’s historic mining infrastructure lies concealed underground. However, this then poses a risk to properties built on top of, or even near these concealed sites. It is therefore essential that a mining report is obtained from the likes of Cockrams Surveyors. This should be done as standard as part of the purchases process. The issues raised in Paul and Caz’s mining report mean that they could no longer go ahead with the purchase.

After numerous trips back and forth, a new property was eventually found and a sale agreed. For the most part the purchase of this property was relatively smooth and straight forward… Until the week of exchange and completion where an issue was raised with a neighbouring property! Whilst their move date was already booked in, this had to be moved at short notice until the issue was resolved.

Our packing service

As part of their original quotation, Paul and Caz had opted for our full packing service. You can find out more about the benefits of this option by clicking here. Therefore, once a completion date was confirmed, their pack day was arrange too. As standard, we booked in this for the day prior to their move to Cornwall. Due to the distance, our team used this day to pack the whole house in the morning, including dismantle of furniture. They were then able to load up during the afternoon. This meant that they were able to head off bright and early on moving day ready to wait for keys at the other end.

The final move to Cornwall

Luckily, Paul and Caz could collect their keys on time and without delays. We do not charge key wait waivers. Therefore it is always a relief when keys are released early and the team can begin to unload in good time.

However, moving day itself was not without its issues. Like most properties in Cornwall, access was narrow and restricted. The benefit of having smaller vehicles in our fleet meant that the 3.5t lutons could access the property no problems. However, it was a tight squeeze for our 7.5t truck and it was touch and go whether the team would be able to get it down the lane. Thankfully it did, with no damage to the lane and only minor touch ups and repairs required to the vehicle.

We are used to moves of all shapes and sizes. This includes quirky properties too. Paul and Caz’s new home is what we call an ‘upside down house’. This meant that their bedrooms were on the bottom and living space on the top! In terms of the logistics of the move, this meant that white goods and sofas has to be manoeuvred down flights of stairs. For our experienced team this was no issue!

What they said about us

Customer feedback is always really important to us. Following the move, left us a lovely review which said:

From start to finish Kate was excellent, the guys went above and beyond and where all very pleasant and a pleasure to have in the house we left and the new home we moved to in Cornwall. Jones Removals were very tolerant and understanding. We booked them last year June 2021, but our house fell through and we didn’t actually move till June 2022. Thank You to you all

After what was a very stressful process for them, we’d like to wish Paul & Caz all the best in their new home.

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Kate is one of our very talented writers who has expert knowledge regarding home removals, clearances and storage. Read her articles to get amazing ideas.

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