What should be included in a home removal quote?

What should be included in a home removal quote?

So you’ve had a home removal quote or two and now you need to compare them. Whilst this may seem like a pretty straight forward thing to do, removal companies work in different ways. Therefore, we’ve put together some obvious differences to give you an idea of what to look for.

Packing Materials

All of our quotes come with packing materials as standard. This includes boxes, bubblewrap, tape and a pen. We also provide wardrobe boxes on the day of your move. However, whilst other removal companies may also offer these, double check that there isn’t an additional cost attached for them. Boxes will range in cost depending on the size and quality (e.g. single or double wall).


It goes without saying that a company should be insured to move your goods so you have complete piece of mind should the worst case happen. If you’re unsure, or just want to do your due diligence, you can always ask to see a copy of their insurances. A reputable company will have no problem explaining their insurance policy to you. They will likely be given a limit on the value of goods from their insurance provider. Therefore, a good removal company will have gotten this information from you already, before providing a quote.

Cancellation Policy

As you’re probably already aware, moving house can be a turbulent period. More so if you’re in a chain of people buying and selling. Whilst you will likely be keen to book in your preferred removal company, it will be near impossible to do so without a confirmed date from your solicitor. Therefore, your quote should include details of the company’s cancellation policy. We request a deposit from our customers to secure their booking date whilst other companies offer a cancellation fee waiver should the date change.

Other Additional Charges

Packing materials and cancellation fees aren’t the only additional fees that may be included. There is likely to be a cost if you ask the company to move additional items that were not included in the original quote. Also, on moving day, whilst you usually have to be out of your current property by 1pm, there is often no saying when you will get the keys to your new home. This might mean that the company’s team have to work overtime, and this incurs additional labour costs. Alternatively, some companies offer a key waiver charge, so you are covered should time run over.

It’s also worth bearing in mind that there may be additional costs for storage if it is impossible for the company to unload your belongings by a reasonable hour if you have had a long wait for keys. Whilst this scenario is rare, you should be aware what any storage and redelivery costs may be.

Terms and Conditions

A company’s terms and conditions don’t necessarily need to be included in the quote itself. However, it is good practice to send them along with the quotation, as the two work in tandem. By accepting a quote, you are also accepting the T&Cs. Always request a copy if you are not sent them automatically and make sure you have read and understood them fully. Remember, the terms and conditions are there to protect both you and the company. Therefore, you shouldn’t find anything untoward or unexpected in there. Question it with the company if you do.

Requesting a home removal quote

If you are yet to receive a removal quote, or even if you have, please do not hesitate to contact us. We can provide you with a cost at any point during your move process. If you haven’t already, be sure to read more about our removal packages. We include a cost for each of these as standard when you request a quote from us.

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Kate is one of our very talented writers who has expert knowledge regarding home removals, clearances and storage. Read her articles to get amazing ideas.

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